2 The Big Secret of Dealing with People

3‘He Who Can Do This Has the Whole World with Him. He Who Cannot Walks a Lonely Way’

IN A NUTSHELL

PART TWO: SIX WAYS TO MAKE PEOPLE LIKE YOU

1 Do This and You’ll Be Welcome Anywhere

2 A Simple Way to Make a Good First Impression

3 If You Don’t Do This, You Are Headed for Trouble

4 An Easy Way to Become a Good Conversationalist

5 How to Interest People

6 How to Make People Like You Instantly

IN A NUTSHELL

PART THREE: HOW TO WIN PEOPLE TO YOUR WAY OF THINKING

1 You Can’t Win an Argument

2 A Sure Way of Making Enemies–and How to Avoid It

3 If You’re Wrong, Admit It

4 A Drop of Honey

5 The Secret of Socrates

6 The Safety Valve in Handling Complaints

7 How to Get Cooperation

8 A Formula That Will Work Wonders for You

9 What Everybody Wants

10 An Appeal That Everybody Likes

11 The Movies Do It. TV Does It. Why Don’t You Do It?

12 When Nothing Else Works, Try This

IN A NUTSHELL

PART FOUR: BE A LEADER: HOW TO CHANGE PEOPLE WITHOUT GIVING OFFENCE OR AROUSING RESENTMENT

1 If You Must Find Fault, This Is the Way to Begin

2 How to Criticise–and Not Be Hated for It

3 Talk About Your Own Mistakes First

4 No One Likes to Take Orders

5 Let the Other Person Save Face

6 How to Spur People On to Success

7 Give a Dog a Good Name

8 Make the Fault Seem Easy to Correct

9 Making People Glad to Do What You Want

IN A NUTSHELL

A Shortcut to Distinction