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Adversarial models for dealing with conflict waste time, money, and energy. TThis second edition has been thoroughly revised with new examples; new tools; new material about communication, trust building, and virtual collaboration; and a more global outlook.
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Adversarial models for dealing with conflict waste time, money, and energy. TThis second edition has been thoroughly revised with new examples; new tools; new material about communication, trust building, and virtual collaboration; and a more global outlook.
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出版社Berrett-Koehler Publishers
出版时间2009年11月
字数327,384
分类原版书-英文原版
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Getting to Resolution
Stewart Levine
- 扉页
- 版权信息+书签
- More Praise for Getting to Resolution
- Other
- Other2
- Foreword
- Preface
- Part I The Value of Resolution
- 1 Resolution: Getting Beyond Conflict, Compromise, and Settlement
- 2 ROI and the Costs of Conflict: Pay Now or Pay Later
- Part II A Better Way of Resolving Conflict
- 3 Two Brothers: Their Story of Resolution
- 4 The Craft of Resolution: A Road Map for Resolving Conflict
- Part III Resolution: Ten Principles of Resolutionary Thinking
- 5 PRINCIPLE 1 Believing in Abundance
- 6 PRINCIPLE 2 Creating Partnership
- 7 PRINCIPLE 3 Being Creative
- 8 PRINCIPLE 4 Fostering Sustainable Collaboration
- 9 PRINCIPLE 5 Becoming Open
- 10 PRINCIPLE 6 Forming Long-Term Collaborations
- 11 PRINCIPLE 7 Relying on Feelings and Intuition
- 12 PRINCIPLE 8 Disclosing Information and Feelings
- 13 PRINCIPLE 9 Learning Throughout the Resolution Process
- 14 PRINCIPLE 10 Becoming ResponseAble
- Part IV The Craft of Resolution: A Step-by-Step Guide
- 15 STEP 1 Your Attitude of Resolution
- 16 STEP 2 Stories: Telling and Listening
- 17 STEP 3 Listening for a Vision of Resolution
- 18 STEP 4 Getting Current and Complete
- 19 STEP 5 Reaching Agreement in Principle
- 20 STEP 6 Crafting the New Agreement
- 21 STEP 7 Resolution
- 22 Applying the Principles: The Craft of Resolution
- 23 Benefits and Utility: The Cycle of Resolution
- PART V When You Need Professional Help
- 24 Using the Power of the Legal System
- 25 Choosing a Professional: The Resolutionary
- Part VI The Power of Resolution
- 26 Building a Culture of Agreement and Resolution
- RESOURCE A Preparing for a Conflict Resolution Process
- RESOURCE B Cycle of Resolution Facilitation Tutorial
- RESOURCE C Local Actions You Can Take
- RESOURCE D The Cycle of Resolution
- Bibliography
- Index
- About the Author
- RESOLUTION WORKS
- About Berrett-Koehler Publishers
- Be Connected
Getting to Resolution
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