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IT Maintenance: Applied Project Management modifies project management best practices to improve how IT system maintenance is managed.This book helps readers understand how to apply modified project management best practices.
简介
IT Maintenance: Applied Project Management modifies project management best practices to improve how IT system maintenance is managed.This book helps readers understand how to apply modified project management best practices.
版权
出版社Berrett-Koehler Publishers
出版时间2007年8月
字数283,945
分类原版书-英文原版
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IT Maintenance: Applied Project Management
Malinoski Michael F.
- 扉页
- 版权信息+书签
- About the Author
- Preface
- Acknowledgments
- PART I Initiating Processes
- CHAPTER 1 Introduction
- CHAPTER 2 Project Management versus IT System Maintenance
- CHAPTER 3 Outsourcing: The New Challenge
- PART II Planning Processes
- CHAPTER 4 Scope of Maintenance
- CHAPTER 5 Service Level Agreement
- CHAPTER 6 Service Breakdown Structure
- CHAPTER 7 Cost Estimate
- CHAPTER 8 Transition Planning
- CHAPTER 9 Documentation
- PART III Executing Processes
- CHAPTER 10 Team Management
- CHAPTER 11 Work Tracking
- CHAPTER 12 Customer Care
- CHAPTER 13 Incidents, Defects, and Enhancements
- CHAPTER 14 Testing
- PART IV Controlling Processes
- CHAPTER 15 Metrics—Overall Control
- CHAPTER 16 Configuration Management
- CHAPTER 17 Cost Control
- CHAPTER 18 Communication and Beyond
- CHAPTER 19 Risk Management
- PART V Assessing and Closing Processes
- CHAPTER 20 Peer Reviews and Formal Audits
- CHAPTER 21 Customer Survey
- CHAPTER 22 Annual Closeout
- Index
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