Name: Essential People Skills for Project Managers
Author: Steven Flannes Ginger Levin
ISBN: 9781523096268

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Essential People Skills for Project Managers

Steven Flannes Ginger Levin

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Forewords
Preface
CHAPTER 1 The Importance of People Skills in Project Management
PROJECTS: TECHNICAL PROBLEMS WITH HUMAN DIMENSIONS
WHY ARE PEOPLE SKILLS SO IMPORTANT?
WHAT CAN A PROJECT MANAGER DO TO IMPROVE KEY PEOPLE SKILLS?
CHAPTER 2 Project Manager: Leader, Manager, Facilitator, Mentor
PROJECT MANAGER VERSUS FUNCTIONAL MANAGER
THE FOUR LEADERSHIP ROLES OF THE PROJECT MANAGER
CHAPTER 3 Interpersonal Communication Tools for the Project Manager
DEVELOPING CONCRETE COMMUNICATION SKILLS
IDENTIFYING AND APPRECIATING INDIVIDUAL DIFFERENCES: THE MBTI APPROACH
COMMUNICATION TIPS: USING THE MBTI IDEAS TO DELIVER YOUR MESSAGE
PAYING ATTENTION TO THE TONE AND TEXTURE OF COMMUNICATION
RECOGNIZING COMMUNICATION “STOPPERS”
CHAPTER 4 The Art of Motivation
GLOBAL TRENDS THAT AFFECT MOTIVATION
STRATEGIES FOR MOTIVATING TEAM MEMBERS
SYSTEMIC APPROACHES TO MOTIVATING THE TEAM
MOTIVATIONAL MISTAKES
MOTIVATIONAL CHECKLIST FOR THE PROJECT MANAGER
CHAPTER 5 Managing Project Conflict
CONFLICT IS PERVASIVE
THE PERSONAL EXPERIENCE OF CONFLICT: BODY AND MIND
WHEN CONFLICT IS NOT ADDRESSED
CONFLICT IN PROJECT PHASES
THOMAS-KILMANN MODEL OF CONFLICT RESOLUTION
CONFLICT RESOLUTION CHECKLIST
MANAGING AGREEMENT: AS IMPORTANT AS MANAGING CONFLICT
Discussion Questions
CHAPTER 6 Stress Management for the Project Manager
INHERENT SOURCES OF STRESS IN PROJECT MANAGEMENT
PROJECT MANAGER STRESS CAUSED BY DYSFUNCTIONAL ORGANIZATIONS
STRESS CAUSED BY THE PROJECT MANAGER’S PERSONAL TRAITS
ADAPTING TO STRESS: MALADAPTIVE AND ADAPTIVE COPING
CHAPTER 7 Critical Incidents: When Traumatic Events Strike the Project Team
IMPACT ON THE VICTIM
HOW CAN THE PROJECT MANAGER HELP?
IMPACT ON THE PROJECT TEAM
CRITICAL INCIDENT STRESS DEBRIEFING
WHEN ALL ELSE FAILS: THE PROJECT RECOVERY PLAN
IS A PROJECT RECOVERY MANAGER NEEDED?
PROJECT FAILURE AND PROJECT CLOSURE
CRITICAL INCIDENT CHECKLIST FOR THE PROJECT MANAGER
CHAPTER 8 Future Issues, Career Management, and Thoughts on People Issues
FUTURE ISSUES AND CHALLENGES IN PROJECT MANAGEMENT
IMPROVING YOUR PERFORMANCE AS A PROJECT MANAGER
IMPROVING THE PERFORMANCE OF TEAM MEMBERS
CAREER MANAGEMENT FOR THE PROJECT MANAGER
THOUGHTS ABOUT PEOPLE
References
Index

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Essential People Skills for Project Managers