Name: Practical Business Process Modeling and Analysis
Author: Jim Sinur Zbigniew Misiak BJ Biernatowski Pedro Robledo
ISBN: 9781805126386

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Practical Business Process Modeling and Analysis

Jim Sinur Zbigniew Misiak BJ Biernatowski Pedro Robledo

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Dedication
Foreword
Contributors
Preface
1 Winning at Digital Transformation with Process Modeling
Is process modeling the key to real digital transformation?
How does process modeling contribute to digital transformation?
Types of process modeling today with usage guidelines
Visualize the connections between processes and resources
Gain a common understanding of the current situation
Create a consensus on a future solution
Structured processes
Case collaboration
IoT bot collaboration
What is the future of process modeling in the context of other modeling disciplines?
Collaborations
Goals
Constraints
Math models
Contexts
Patterns
Process modeling trade-offs
Model the logical or the physical
Model to the standards or not
Model cases over processes
Model decisions over processes
Model goals over processes
What is the future of process modeling in the context of AI assistance?
Flow directed versus goal directed
Phases of AI in intelligent processes
AI and process phase 1
AI and process phase 2
AI and process phase 3
Collaboration between processes and bots
What’s in it for my employer?
What’s in it for me and my career?
Creating visual/conceptual representations of an action journey
Enhancing the customer experience
Delivering a balanced set of outcomes
Summary
2 Pillars of a Successful Digital Transformation
Introduction and overview of DTX
Multiple takes on DTX
DTX as an evolution versus revolution
Avoiding common pitfalls
How does DTX start?
Top-down transformation
Grassroot transformation
Legacy modernization efforts
Triggered by an acquisition or merger
By accident
How do I craft a vision of DtC for my business group?
How to plan for the future
Plan for continuous adaptability
Embrace the disruption of your workforce
Plan to generate and manage lots of intellectual property
Plan for the long term, but focus on the short term
Plan to regularly adjust your plans
Plan to size and scope properly
Plan for growth
Summary
3 The Wheel of BPM Driving Your Competitive Advantage
How do transformations start?
Timing the inflection point
Why does this happen?
Defining the scope and objectives
Identifying the gaps and opportunities for improvement
Developing the business case and a roadmap
Communicating and aligning the vision and strategy
Establishing the governance and roles for the transformation
How do you pitch a transformation?
How do you grow your BPM expertise?
How do we drive measurable results?
Establishing CoEs
CoE timing dilemma
How to select a digital business platform
BPM CoE mission statement examples
The statement-of-work approach and its benefits
What is the difference between a BPM CoE and a citizen developer CoE?
CoE KPIs
BPM program launch mistakes
Summary
Further reading
4 Long-Term Trends and the Impact on Your Job
Unveiling the hidden truths: surprises you never knew existed
Understanding the importance of digital change topics
Defining business process
Navigating major trends and their impact on skill requirements
Embracing the strategy of continuous learning
Past: transformations from paper to digital processes
Future: evolving from digital to adaptive, autonomous, and emergent processes
Mastering the art of learning
Navigating through a rapidly changing job market
Discovering new trends
Online platforms
Social media
Professional networks
Academic and research sources
Summary
5 Business Process 101
Key concepts in process thinking
Processes as a driver of value creation
Leveraging a broader process perspective for improvement and digital transformation
What is your scenario, and why does it matter?
Understanding the process – modeling method and level of detail
Tools, people, and methods to create a process model and ways to use it
Modeling by employees of an organization versus modeling by outside experts
Modeling based on various sources of knowledge about a process
Processes of process modeling
Tools for process modeling
Diagramming tools
EBPA tools
MBSE tools
Modeling tools linked to process automation suites
Summary
Further reading
6 Establishing Process Architecture
What is process architecture?
Why do we need process architecture?
Process categories
Process hierarchy
Process attributes
Standards for process architecture
APQC’s PCF® and other process libraries
Introducing the process libraries
APQC’s PCF in practice
How to build your own process architecture
Why does it make sense to create a custom process architecture?
Building a custom process architecture in practice
How to use process architecture
Summary
Further reading
7 Process Modeling Notations
The basics of process modeling
Going beyond flowcharts – overview of other notations
IDEF
LOVEM
UML
EPC
BPMN – how we got there and why it is relevant to us
Summary
Further reading
8 BPMN – What You Need to Know
How to read a BPMN diagram
Pools and lanes
Events
Activities
Gateways
Connecting objects
Artifacts
How does the process flow?
Sequence
Exclusive gateway (XOR)
Naming
Alternative process paths
Merging
XOR gateways in practice
Watch out for errors with conditions
Default sequence flow
Parallel gateway (AND)
Inclusive gateway (OR)
Modeling without gateways
Process steps – tasks
User task
Service task
Manual task
Send and Receive tasks
The scope of a process – start and end events
Simple start event
Naming start events
Simple end event
Naming end events
One or more end events?
Message events
Timer events
Improving diagram readability with sub-processes
Embedded sub-process
Call activity
Responsibilities in a process – pools and lanes
Private processes
Public processes
Collaboration diagrams
Good practices and errors to avoid
Adding more information to your diagram with artifacts
Text annotations
Groups
Showing data flows in a diagram with data objects
Summary
Further reading
9 Advanced BPMN
Additional types of events
Intermediate events—basics
Message events—recap
Catching and throwing intermediate events
Interrupting and non-interrupting boundary events
Event sub-processes
Start events in event sub-processes
Signal events
Signals versus messages
Timer events
Conditional events
Escalation events
Error events
Compensation events
Cancel events
Terminate events
Link events
Multiple and parallel events
How to start a process
Additional types of gateways
Event-based gateways
(Partial) Alternative to event-based gateways
Other types of event-based gateways
Complex gateways
Additional types of sub-processes
Additional types of tasks
Business rule tasks
Script task
Call activity
Multi-instances
Extending BPMN
BPMN extensions in practice
BPM+ (BPMN, DMN, and CMMN)
Why DMN?
Basics of DMN
BPMN fit for business
Summary
Further reading
10 Measuring the Business Value of Process Transformation
What is business value?
Recognizing the importance of quantifying business value
Building the business case for justifying investments
Ensuring strategic alignment across the enterprise
Data-driven continuous improvement
Driving employee engagement and customer loyalty
Establishing a foundation for future digital innovation
Key metrics for measuring business value
Financial metrics
Operational metrics
Customer-focused metrics
Employee-focused metrics
Models and techniques for measuring business value
Common challenges in conducting BVA
Measuring the business value of agentic AI systems (experimental)
BVA case studies
Case study 1: Calculating the BVA of enterprise adoption of a low-code DPA platform
Case study 2: Calculating the ROI of RPA-based process automation
Case study 3: Adaptive Logistics and Fulfillment: BVA process transformation involving AI and agents
Components of the BVA model
Identify and quantify costs
Identify and quantify benefits
Calculate the ROI
The BSC approach
Case study 4: Agentic AI and the modern ranch—democratizing process insights in a data-concentrated supply chain
The role of BPA and automation
Outcome and broader implications
Six Sigma and Lean Metrics
The hidden costs of mismanaged AI
Summary
11 A Few Final Thoughts
Recap of the key ideas
Your next steps
Final thoughts
Index
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Practical Business Process Modeling and Analysis