Name: The AI Value Playbook
Author: Lisa Weaver-Lambert
ISBN: 9781835467596

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The AI Value Playbook

Lisa Weaver-Lambert

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In Praise of The AI Value Playbook
About the Author
Acknowledgements
About the Reviewer
Author’s Note
Chapter 1 Introduction
Driving business value with AI
Where we are
Who this book is for
Real-world conversations
How this book is organized
Chapter 2 Overview of AI Concepts and Technology Stack
2.a AI Concepts
2.b AI Technology Stack
Chapter 3 Sam Liang
CEO of Otter.ai
Key Takeaways
Chapter 4 Amr Awadallah
Founder and CEO at Vectara
Key Takeaways
Chapter 5 Philipp Heltewig
Co-Founder and CEO at Cognigy
The Business Challenge
Approach
Key Takeaways
Chapter 6 Miao Song
Chief Information Officer at GLP
Key Takeaways
Chapter 7 Ruben Ortega
General Partner at Enjoy the Work
Key Takeaways
Chapter 8 Joshua Rubin
Principal AI Scientist at Fiddler AI
Business Challenge
Approach
Key Takeaways
Chapter 9 Nadine Thomson
Global Chief Technology Officer at GroupM (WPP)
Key Takeaways
Chapter 10 Sarvarth Misra
Co-Founder and CEO of ContractPodAi
Key Takeaways
Chapter 11 Edward Fine
AI and Data Science Consultant, Technologist, and Instructor
Key Takeaways
Chapter 12 Sanjeevan Bala
Group Chief Data and AI Officer at ITV
Key Takeaways
Chapter 13 Nathalie Gaveau
AI Tech Entrepreneur and Board Member
Key Takeaways
Chapter 14 Phil Harvey
Applied AI Architect
Key Takeaways
Chapter 15 Elizabeth Ajayi
Director, Intelligent Industry at Capgemini Invent
Key Takeaways
Chapter 16 Louis DiCesari
Head of Data, Analytics and AI at Levi Strauss & Co.
Key Takeaways
Chapter 17 Vickey Rodrigues
CTO/CDO in Insuretech, Payments, and Healthtech
Key Takeaways
Chapter 18 Sean McDonald
Former Global Chief Innovation Officer at McCann Worldgroup
Key Takeaways
Chapter 19 Julie Gray
Head of Data and Internal Systems at Agilio
Key Takeaways
Chapter 20 Peter Jackson
Chief Data and Technology Officer at Outra
Key Takeaways
Chapter 21 Mark Beckwith
Director of Data Governance and Architecture at the Financial Times
Key Takeaways
Chapter 22 Kshira Saagar
Data Science at Wolt and Doordash
Key Takeaways
Chapter 23 Joe Romata
Global Head of Customer Experience at a Multinational Energy Company
Key Takeaways
Chapter 24 Tomasz Ullman
Former Global Head of Data Science and Strategy at Ford Pro
Key Takeaways
Chapter 25 Oz Krakowski
Chief Business Development Officer at Deepdub
Key Takeaways
Chapter 26 LLMs and RAG Enable Hyper-Personalized Education for Healthcare Technicians
Case Study in Summary
Case Study Classification
The Business Challenge
The Response
Case Study in Detail
Amr Awadallh profile
The Business Challenge
Approach
Results and Impact
Key Learnings
Chapter 27 AI Personalization Increases Engagement in Nascent Tech Communities
Case Study in Summary
Case Study Classification
The Business Challenge
The Response
Case Study in Detail
Harsh Singhal profile
The Business Challenge
Approach
Results and Impact
Key Learnings
Chapter 28 AI-Powered Virtual Agent Augments Service Efficiency
Case Study in Summary
Case Study Classification
The Business Challenge
The Response
Case Study in Detail
Pat Calhoun profile
The Business Challenge
Approach
Results and Impact
Key Learnings
Chapter 29 Generative AI Creates a Paradigm Shift in Innovation Processes
Case Study in Summary
Case Study Classification
The Business Challenge
The Response
Case Study in Detail
David Boyle profile
The Business Challenge
Approach
Results and Impact
Key Learnings
Chapter 30 Unlocking Profit Potential – Leveraging Enterprise Data for Customer Profitability
Case Study in Summary
Case Study Classification
The Business Challenge
The Response
Case Study in Detail
Ben Hall profile
The Business Challenge
Approach
Results and Impact
Key Learnings
Chapter 31 Minimizing Customer Churn with AI
Case Study in Summary
Case Study Classification
The Business Challenge
The Response
Case Study in Detail
Manu Kumar profile
The Business Challenge
Approach
Key Learnings
Chapter 32 Enhancing Marketing Strategies Through the Power of LLMs
Case Study in Summary
Case Study Classification
The Business Challenge
The Response
Case Study in Detail
David Boyle profile
The Business Challenge
Approach
Results and Impact
Key Learnings
Chapter 33 Multimodal LLMs Redefine Software Development and Customer Innovation
Case Study in Summary
Case Study Classification
The Business Challenge
The Response
Case Study in Detail
Zeev Farbman profile
The Business Challenge
Approach
Results and Impact
Key Learnings
Chapter 34 Where We’ve Got To and What’s Next
The AI Value Playbook
Strategic Alignment and Target Application
Technical Capability
Operating Model
AI Adoption and Managing Change
In closing

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The AI Value Playbook