Name: A Human Resources Framework for the Public Sector
Author: Dixon Southworth
ISBN: 9781523096206

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A Human Resources Framework for the Public Sector

Dixon Southworth

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About the Author
Other
Preface
Acknowledgments
PART 1 The Antecedents to Work
CHAPTER 1 An Introduction to the Work Performance Framework
THE THEORETICAL FOUNDATION OF THE WORK PERFORMANCE FRAMEWORK
OVERVIEW OF THE WORK PERFORMANCE FRAMEWORK
APPLYING THE WORK PERFORMANCE FRAMEWORK TO WORKFORCE PLANNING
CHAPTER 2 The Human Resource
HUMAN RESOURCES IN THE WORK PERFORMANCE FRAMEWORK
SELECTED LITERATURE REVIEW
STAFFING PROGRAMS
KEY PERFORMANCE MEASURES
THE FUTURE STATE OF HUMAN RESOURCE MANAGEMENT AND RESEARCH OPPORTUNITIES
CHAPTER 3 Enablers: The Bridge to Success
BACKGROUND
ENABLERS IN THE WORK PERFORMANCE FRAMEWORK
ENABLING OPPORTUNITIES
SELECTED LITERATURE REVIEW
ENABLING PROGRAMS
KEY PERFORMANCE MEASURES
THE FUTURE STATE OF HUMAN RESOURCE MANAGEMENT AND RESEARCH OPPORTUNITIES
WHAT MAKES A GOOD WORKER?
PART 2 Performing the Work
CHAPTER 4 Work Inputs: The Cause of Everything
WORK INPUTS IN THE WORK PERFORMANCE FRAMEWORK
SELECTED LITERATURE REVIEW
HUMAN RESOURCE PROGRAMS TO MANAGE INPUTS
KEY PERFORMANCE MEASURES
THE FUTURE STATE OF HUMAN RESOURCE MANAGEMENT AND RESEARCH OPPORTUNITIES
CHAPTER 5 Work Processes: How the Work Gets Done
WORK PROCESSES IN THE WORK PERFORMANCE FRAMEWORK
SELECTED LITERATURE REVIEW
HUMAN RESOURCE PROGRAMS TO MANAGE WORK PROCESSES
KEY PERFORMANCE MEASURES
THE FUTURE STATE OF HUMAN RESOURCE MANAGEMENT AND RESEARCH OPPORTUNITIES
CHAPTER 6 Work Outputs: The Direct Results of the Work
SELECTED LITERATURE REVIEW
WORK OUTPUTS IN THE WORK PERFORMANCE FRAMEWORK
HUMAN RESOURCE PROGRAMS TO TRACK SERVICES
KEY PERFORMANCE MEASURES
THE FUTURE STATE OF HUMAN RESOURCE MANAGEMENT AND RESEARCH OPPORTUNITIES
WHAT MAKES A GOOD WORKER?
PART 3 Outcomes and Impacts: The Real and Perceived Consequences of Work
CHAPTER 7 Outcomes
PROGRAM OUTCOMES
HUMAN RESOURCE OUTCOMES
EVALUATION OUTCOMES
HUMAN RERSOURCE PROGRAMS TO ADDRESS OUTCOMES
KEY PERFORMANCE MEASURES
THE FUTURE STATE OF HUMAN RESOURCE MANAGEMENT AND RESEARCH OPPORTUNITIES
CHAPTER 8 Impacts
IMPACTS IN THE WORK PERFORMANCE FRAMEWORK
EMOTIONAL IMPACTS
PSYCHOLOGICAL IMPACTS
SPIRITUAL IMPACTS
INTELLECTUAL IMPACTS
HUMAN RESOURCE PROGRAMS TO ADDRESS IMPACTS
KEY PERFORMANCE MEASURE—THE EMPLOYEE OPINION SURVEY
THE FUTURE STATE OF HUMAN RESOURCE MANAGEMENT AND RESEARCH OPPORTUNITIES
WHAT MAKES A GOOD WORKER?
CHAPTER 9 Building a Human Resource Performance Dashboard
THE WORK PERFORMANCE FRAMEWORK
STRATEGIC HUMAN RESOURCE MANAGEMENT
A DASHBOARD FOR REPORTING HUMAN RESOURCE PROGRAM PERFORMANCE
WHAT MAKES A GOOD WORKER?
THE FUTURE STATE OF HUMAN RESOURCE MANAGEMENT AND RESEARCH OPPORTUNITIES
FUTURE HUMAN RESOURCE MANAGEMENT POLICY ISSUES
References
Index

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A Human Resources Framework for the Public Sector